Refund & Delivery Policy

At Olive Seeds – Digital Design Studio, we pride ourselves on offering high-quality digital art printables for our customers around the world. Because our products are delivered instantly in a downloadable format, it is important that you read and understand our policy before completing your purchase. This ensures a smooth buying experience and helps avoid any misunderstandings.

No Refunds for Digital Products

All our products are digital and are delivered electronically. Once your payment is successfully processed, your files are automatically sent to the email address you provide during checkout. Because digital files cannot be “returned” like a physical product, we do not offer refunds, cancellations, or exchanges under any circumstances. By purchasing from us, you acknowledge and agree to this no-refund policy.

Importance of Accurate Email Address

When you place an order, the delivery of your product depends entirely on the email address you enter at checkout. If an incorrect or misspelled email address is provided, the product will still be sent to that incorrect address, and Olive Seeds – Digital Design Studio cannot be held responsible for retrieving it. For this reason, we strongly advise you to double-check your email address before finalizing your order.

Delivery Issues & Customer Support

If you have completed your payment and entered the correct email address but still have not received your files, we encourage you to contact us promptly. Our team is available via email at oliveseeds.oss@gmail.com or through Instagram Direct Message. When reaching out, please include your payment confirmation, the correct email address, and a description of the issue. We will review your case and assist you in verifying the delivery status or providing a secure download link.

Responsibility for Input Errors

We understand that mistakes can happen, but the responsibility for entering accurate information lies with the customer. If a wrong email address is entered and the files are delivered there, we cannot reissue the product free of charge. To avoid any inconvenience, please ensure that your email address is correct before making your payment.

Special Cases – Subscriptions & Custom Services

Please note that our subscription plans and custom design services follow separate refund and revision policies. These details are clearly outlined under each respective plan or service description. If you are purchasing a subscription or a custom order, make sure to review those terms before confirming your payment.

Final Statement

By purchasing from Olive Seeds – Digital Design Studio, you agree to our delivery and no-refund policy. While we are unable to provide refunds for digital items, we are committed to ensuring that you receive your files successfully. If there is any delivery-related problem, our support team will work with you promptly and professionally to resolve it.