Terms & Conditions

Thank you for choosing our design services. To ensure a smooth experience for both you and our creative team, please carefully read the following Terms & Conditions. These terms apply to all design plans — one-time services and subscription packages.

One-Time Plans (Wallet Friendly, Elite, Premium)

Each one-time plan includes 1 design service only, as selected by the customer during purchase.
This is not time-based. Your payment is for one specific service, not a full day or package.
Delivery time: within 1 business day from confirmation of the service request.
Final confirmation of the selected service will be done via client message before work begins.
Urgent requests must be discussed via Direct Message (DM) before purchasing.
All services are digital and delivered via email or cloud link.

Subscription Plans (Business & Enterprise)

Once subscribed, we will contact you within 3 working days to discuss your needs, gather references, and finalize the plan via message confirmation.
No work begins until we receive clear communication and approval from the client.
You may choose between:
Full Package Delivery (all services delivered in one final ZIP file), or
Time-Based Delivery (receive services as needed — e.g., sale graphics, presentations).

For time-based delivery, clients must inform us of each request at least 1 day in advance.

🔹 Work Confirmation & Communication

All work will be confirmed and approved via messages before it begins — this applies to both one-time and subscription plans.
Clients must contact us via message after purchasing a plan to confirm service details and requirements.
All discussions, scheduling, and delivery expectations will be communicated directly through messages or DMs.

🔹 Service Scope & Customization

Each plan includes a set number of services. These are clearly listed in the plan details.
Major changes or new tasks outside the confirmed scope may require an additional charge.
We begin work only after mutual agreement is confirmed via message.

🔹 Revision Policy

All plans include 1 round of revision per design.
Enterprise Plan includes up to 3 rounds of revision per design.
Revisions must be requested within 2 days of receiving the design.
Additional revisions beyond the included limit will be billed separately depending on complexity.

🔹 Refund Policy

If a client subscribes by mistake or is unsatisfied before any work begins, a 50% refund will be issued.
No refund will be issued once work has started, including initial planning, messaging, or concept work.
Refund requests must be made within 24 hours of payment and before service begins.
No refunds for completed or partially used subscription plans.

🔹 General Notes

All services are digital. No physical items are shipped.
Design requests must be made within the active subscription period — unused services do not roll over.
Urgent or off-schedule requests are only accepted via DM and may carry an extra charge.
Clients are responsible for contacting us promptly and responding during the working period to ensure smooth delivery.

By purchasing any of our design packages, you agree to these Terms & Conditions.

Refund Policy